In the unlikely event that a product isn’t quite right and you are not fully satisfied with your purchase, please send it back to us within 28 days. If you purchased a product from the sale, then this needs to be returned to us within 14 days so we can process the product and put it back into sale.

We are happy to refund if the product is returned in perfect condition and still with any original packaging and tags.

Please note we do not accept any returns relating to pierced jewellery, (such as earrings) or cosmetics due to hygiene reasons, unless they are faulty.

Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000. Fred and Pickles does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

In the event that Fred and Pickles, at its discretion (unless The Consumer Protection (Distance Selling) Regulations apply), agrees to accept the return for credit of unwanted products, the goods must be returned within the guidelines of the Returns Policy.

Please send your returns that you have bought on the website to:

Fred’s Returns Department
46 Rossiter Road,
London,
SW12 9RU.

Your Right To Cancel

You may cancel your order, once it has been accepted by us, for any reason up to the point of dispatch. If you do cancel within this time, any payments you have made will be fully refunded within 30 days.

If you are a consumer (acting outside your business), you may cancel your order in accordance with your rights under The Consumer Protection (Distance Selling) Regulations 2000.

Contracts for the purchase of goods by a customer not acting in the course of a business and made over the telephone or through the Fred and Pickles website are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”).

If the Regulations apply, customers may cancel goods purchased from Fred and Pickles by sending a written notice of cancellation by post or hand delivery addressed to Fred’s Returns Department , 46 Rossiter Road, London, SW12 9RU or by e-mail to [email protected].

The notice of cancellation must be sent within 7 working days of the date of delivery after the goods are received.

The customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the customer does not actually return the goods to Fred and Pickles, the customer is under a duty to make the goods available for collection at the customer’s expense from the address to which they were delivered.

The customer is under a duty to retain possession of the goods whilst awaiting return to Fred and Pickles and to take reasonable care of them during this period. The customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

This does not apply to the following:

(a) Personalised goods;
(b) Perishable goods;
(c) Goods made to your specification;
(d) Opened sealed software, CDs, DVDs etc;
(e) The goods are clearly personalised; or
(f) If you are not a consumer